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Shipping & Returns

U.S. DELIVERY OPTIONS

 


 

All orders require 1-day processing time. So please factor this extra day into your delivery expectations. Also, the delivery windows listed below are the official times, not the ones you may see during checkout.

• Free Delivery: $0.00 no tracking. 6-15 business days.
• 1st Class Delivery: $5.00. + tracking. 5-10 business days*.
• Priority Delivery: $10.00. + tracking. 3-7 business days*.

HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES

We accept orders shipped to APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority Mail service.

* Delivery times are not guaranteed. Burning Sands has no control over the efficiency or delivery competency of the USPS service or their employees and if there are delays in delivery it is beyond our control. Therefore, late deliveries are not eligible for refunds or store credit.


INTERNATIONAL DELIVERY OPTIONS

Worldwide Delivery: calculated. Includes tracking. 7-21 business days.

You can view how much it costs to ship your order to you by visiting our automatic International Delivery Calculator located in your shopping cart and checkout page.

DUTIES & TAXES
We are not responsible for customs duties & taxes imposed by your country for international sales on goods. If your country charges a customs fee to complete delivery, you will be responsible to pay the fee to your customs department. Contact your local customs office for details on the duties & taxes, if any.


NOTE: PLEASE BE SURE TO BE PRESENT AT THE TIME OF DELIVERY IF POSSIBLE, USPS WILL NOT HONOR CLAIMS FOR LOST PACKAGES IF THE TRACKING SYSTEM SHOWS “DELIVERED”. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ONCE TRACKING SHOWS ‘DELIVERED’.

Footwear is normally not shipped in their original boxes. Our packaging allows us to keep your costs down by being more efficient with the shipping process. However, you will receive each individual shoe wrapped in its own dust bag.

If you live in the United States you will receive your order anywhere from 1-15 business days from the date that it is shipped out, not necessarily from the date that it is placed. International order can take up to 20 days for 1st class. No matter which shipping method/rate you select, after your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate and does not include weekends or holidays.

All PayPal paid orders will be shipped to the confirmed address in PayPal only, even if you specify a different address during checkout. Please be sure to add the correct shipping address in your PayPal account.

The free standard shipping offer, priority shipping and express shipping is limited to the 48 contiguous United States.

The free standard shipping offer does not include shipment tracking. Burning Sands is not liable for order lost or stolen during transit. We highly recommend selecting a shipping method that includes tracking.

Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail. You will receive a shipping notification email that will notify you of the carrier we’ve used to ship your order, and the different tracking options available for it.

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