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Customer Services

Call Us: (323) 813-1997

Mon-Fri: 10:00 am - 6:00 pm
Sat: closed
Sun: closed

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SHIPPING

Free shipping on all U.S. orders of $10 or more of eligible items across any qualifying product.

PAYMENTS
We accept the following payment methods:

Credit Card: Visa, MasterCard, American Express & Apple Pay. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return almost any item purchased on Burning Sands within 14 days of the order date.

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DELIVERY...

All orders require 1-day processing time. So please factor this extra day into your delivery expectations. Also, the delivery windows listed below are the official times, and not what you may see during checkout estimation.

Free Delivery: On regular price items over $0.00. 6-15 business days*.
1st Class Delivery: calculated. Includes tracking. 5-10 business days.
Priority Delivery: calculated. Includes tracking. 3-7 business days.
Express Delivery: calculated. Includes tracking. 1-2 business days**.
*Excludes some offers, specials, sales and events where free shipping is not offered for a short time.
**Orders placed for express service are given priority attention and if placed before 5:00 AM PST will normally ship out the same day and should arrive the following day (excluding holidays and weekends.). At worst case, they will be processed and shipped next business day for following day delivery.
Please note: at this time Saturday Express delivery is not available.


* Delivery times are not guaranteed. Burning Sands has no control over the efficiency or delivery competency of the USPS service or their employees and if there are delays in delivery it is beyond our control. Therefore, late deliveries are not eligible for refunds or store credit.

To read all the details of our product shipping, please visit our full Shipping Policy page.
RETURNS & EXCHANGES...
  • We are all about satisfaction. Therefore if you don't absolutely love this item, you may return it to us, no questions asked. Just keep in mind these details...
    • You have 14 days to return/exchange regular priced items from the date you receive them.
    • Item must be in new/unworn condition with tags attached.
    • Please ensure this item is repackaged with all elements it came with.
    • Sale or clearance items cannot be exchanged or returned at any time.
    • Swimwear, underwear, masks, virtual items & gift certificates/cards cannot be returned. Contact us in advance if you have questions on these items.
SHIP YOUR ITEM BACK...

Please include a small note in the package explaining what you'd like us to do… refund, exchange for a different size or color, store credit, etc...

Please remember to ensure that the item you’re returning is repackaged with all elements. You may begin the return process after logging into your account and selecting the return option on the order that contains the item you need to return.

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